- STORE REVIEWS
- PRODUCT REVIEWS
2017-10-24
2/5
Won’t be back
"Made two trips trips the first one we spent several hours looking at sofa’s when we found one we wanted to purchase but could not find anyone who would help me check out and pay for it. Was near the end of the day felt like they just wanted to close. We live 70 miles away and were coming back to area in a few days so we decided to look elsewhere and if we didn’t find something else we would come back. We returned on 10/16 we told salesperson at front desk we knew what we wanted and we went with her to show her the sofa then spent a considerable amount of time with her looking for ottomans and side chairs. We could not find what we were looking for and she said she would continue to look for us and keep in contact. I gave her my information to pay for sofa and after several minutes she said that sofa was “on reserve” when I asked what that meant she said it had been sold and should have been marked as sold. She made several calls to see what she could do. We waited several minutes and finally we decided to leave and she promised to call in a few minutes to let us know status, she had my debit info and could do purchase transaction after we left. After a couple of hours I called left message and emailed salesperson with no response. I called and left message for a supervisor to call still to this day have never received call from supervisor. After getting home we spent several hours looking on line for same sofa we found and purchased, we also purchased ottoman, two side chairs, two end tables and rugs. The next day I got return call from salesperson saying that sofa was now available we went ahead and purchased and canceled sofa purchased on line because we liked color better. Not upset with salesperson as much as I’m annoyed that you would have something on floor for sale that is not available but mostly ticked off about not getting return call when I asked for one from manager/supervisor. When a customer is not satisfied and wishes to express that to someone in charge and can’t get a return call it shows total lack of care."
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
